Terms & Conditions
Sugar Moose Studio
ABN- 45105993220
Last updated: November 2026
Welcome to Sugar Moose Studio. We take pride in creating handcrafted cakes, macarons, decorated biscuits and other sweet creations, alongside our creative decorating workshops. Please read the following Terms & Conditions before placing an order or making a workshop booking.
By placing an order or booking a workshop, you agree to the applicable terms outlined below.
1. General Terms
Orders & Bookings
All product orders and workshop bookings are subject to availability and confirmation by Sugar Moose Studio.
Prices are displayed in Australian dollars (AUD). Any applicable delivery charges or additional fees will be communicated before payment.
Full payment or a deposit may be required to secure an order or booking, as specified at the time of purchase.
Payments
Payments may be made using the payment options available through our website or as otherwise agreed.
An order or booking is confirmed once the required payment has been received and confirmation has been provided.
Australian Consumer Law
Our products and services come with guarantees that cannot be excluded under Australian Consumer Law.
Nothing in these Terms & Conditions limits your statutory rights to a remedy, including a refund, replacement or other remedy where required by law.
2. Online, Bespoke, Personalised & Corporate Orders – Changes/Cancellations
Ordering
All Sugar Moose Studio products, including cakes, macarons, decorated biscuits, corporate orders and other sweet creations, are freshly made to order.
We recommend placing orders well in advance to secure your preferred date, particularly for bespoke designs and larger quantities.
Online orders are confirmed once full payment has been received. Bespoke orders are confirmed once the design, pricing, collection or delivery arrangements and required deposit or payment have been agreed and received.
All orders are subject to availability and production capacity.
Designs & Customisation
We take great care to create products that reflect your requested design and preferences.
As each product is handcrafted, slight variations in colours, finishes, decorations and overall appearance may occur.
Reference images are used as inspiration, and exact reproductions cannot always be guaranteed.
Sugar Moose Studio does not accept AI-generated images as design references for bespoke cake orders. AI-generated designs can depict unrealistic structures, finishes and details that may not be achievable through traditional cake decorating techniques. We welcome inspiration from genuine cake photography and will work with you to create a beautiful, achievable design tailored to your occasion.
Deposits & Final Payment
Bespoke, Personalised & Corporate Orders - A 50% deposit is required to secure your order and reserve the agreed production date.
The remaining balance is due 21 days before the scheduled collection or delivery date, unless otherwise agreed in writing.
Orders placed within 21 days of collection or delivery require full payment at the time of confirmation.
If the final balance is not received by the due date, we will contact you to arrange payment. Continued non-payment may result in production being paused or the order being cancelled after reasonable notice, subject to applicable consumer law.
Any additional design requests or changes may result in revised pricing, which will be discussed and agreed before proceeding.
Changes & Cancellations
All Sugar Moose Studio products are freshly made to order. Design work, ingredient sourcing, preparation and production planning may commence well before the scheduled collection or delivery date.
The following conditions apply to change-of-mind cancellations.
Standard Online Orders-
More than 7 days' notice: A full refund will be provided, less any reasonable costs already incurred.
Between 3 and 7 days' notice: Up to 50% of the total order value may be retained as a cancellation fee, where reasonable and permitted by law.
Less than 3 days' notice: No change-of-mind refund will ordinarily be available where the costs incurred and genuine losses reasonably justify retaining the payment, and where permitted by law.
Bespoke, Personalised & Corporate Orders-
More than 21 days' notice: A full refund will be provided, less any reasonable costs already incurred.
More than 7 days and up to 21 days' notice: Up to 50% of the total order value may be retained as a cancellation fee, where reasonable and permitted by law.
7 days' notice or less: No change-of-mind refund will ordinarily be available where the costs incurred and genuine losses reasonably justify retaining the payment, and where permitted by law.
Order Changes & Rescheduling
All cancellation requests must be submitted in writing. Notice periods are calculated from the scheduled collection or delivery date.
Requests to change an order, including design, quantity, flavour, collection or delivery date, must be made as early as possible. All changes are subject to availability and production schedules and may incur additional charges.
Once production has commenced, certain changes may no longer be possible.
Cancellation Fees & Consumer Rights
Cancellation fees reflect reasonable costs incurred, design work, materials, production commitments and genuine losses associated with the cancellation.
Any amount retained will be limited to what is reasonable and legally recoverable in the circumstances.
These conditions apply to change-of-mind cancellations only and do not exclude or limit customers' rights to a refund, replacement or other remedy under Australian Consumer Law.
Collection & Delivery
Collection and delivery details will be confirmed before your order date.
Please ensure orders are collected at the agreed time.
Once collected or delivered, cakes should be transported, handled and stored in accordance with the care instructions provided.
Sugar Moose Studio is not responsible for damage resulting from incorrect transport, handling or storage after a cake has been safely handed over, except where liability cannot be excluded by law.
Cake Storage & Food Safety
Our products are made using fresh ingredients are made using fresh ingredients and should be stored and consumed according to the instructions provided.
Some decorations, including sugar flowers, may contain non-edible supports such as wires, floral tape or internal structures. These must be removed before serving.
3. Decorating Workshops & Classes
Workshop Bookings
Workshop places are limited to ensure a relaxed learning environment and personalised guidance.
Bookings are confirmed once full payment has been received.
Each attendee must have a valid paid ticket.
Age Requirements
Children aged 10 years and over are welcome to attend designated workshops but must be accompanied by a paying adult.
Both the child and accompanying adult must have their own paid ticket.
Parents or guardians are responsible for supervising their children throughout the workshop.
Any additional age restrictions will be specified in individual workshop descriptions.
Workshop Cancellations & Transfers
As our workshops have limited places and materials are prepared in advance, the following cancellation policy applies to change-of-mind bookings:
14 days or more before the workshop: A full refund or transfer (one permitted) to another available workshop.
7–13 days before the workshop: A credit towards a future workshop or a transfer to another available date.
Less than 7 days before the workshop: No change-of-mind refunds or date transfers are offered.
Ticket transfers: If you are unable to attend, you're welcome to transfer your ticket to another person. Please notify Sugar Moose Studio before the workshop with the new attendee's details.
If Sugar Moose Studio cancels a workshop, you will be offered a full refund or the option to transfer to another available date.
These terms do not affect your rights under Australian Consumer Law, including your right to a remedy where required by law.
Workshop Changes or Cancellation by Sugar Moose Studio
We reserve the right to reschedule or cancel a workshop due to unforeseen circumstances, instructor illness or insufficient bookings.
If we cancel a workshop, customers will be offered a full refund or the option to transfer to another available date.
If a workshop is rescheduled, customers may accept the new date or request a refund.
Workshop Participation & Safety
Participants are expected to follow the instructor's guidance and all reasonable hygiene and safety instructions.
Workshops may involve food preparation equipment, sharp tools and other materials that require care.
Please wear suitable clothing and enclosed shoes where specified in the workshop details.
We may ask a participant to stop an activity if their conduct presents an immediate safety risk to themselves or others.
4. Allergens & Dietary Requirements
Sugar Moose Studio uses ingredients that may contain common food allergens, including wheat (gluten), eggs, milk, soy and nuts.
Our products are prepared in a kitchen where these allergens may also be handled.
Cookie Decorating Workshops
Our standard cookies contain wheat (gluten) and egg. Royal icing contains egg when prepared using our standard egg-based recipe.
As ingredients and recipes may vary, please contact us for specific allergen information before booking or ordering.
We take care when preparing our products but cannot guarantee an allergen-free environment.
Customers must advise us of any allergies or dietary requirements before placing an order or attending a workshop.
We will assess whether we can safely accommodate the requirements and provide accurate information about the ingredients used and any identified cross-contact risks.
If we cannot safely accommodate a particular allergy or dietary requirement, we will advise you before confirming the order or booking.
5. Photography & Social Media
We may photograph our cakes and workshop creations for use on our website, social media and promotional materials.
Photographs that identify workshop participants will only be used for promotional purposes with appropriate consent. For children, consent must be obtained from a parent or guardian.
If you prefer not to appear in photographs, please let us know.
6. Website Content & Intellectual Property
All original website content, photographs, cake designs and branding remain the property of Sugar Moose Studio or their respective owners.
Content must not be reproduced or used commercially without permission.
7. Privacy
We collect personal information necessary to process orders, manage bookings, communicate with customers and provide our products and services.
Personal information will be handled in accordance with applicable privacy laws.
We do not add customers to promotional mailing lists without an appropriate basis or consent.
8. Contact Us
If you have any questions about an order, workshop booking or these Terms & Conditions, please get in touch.
Sugar Moose Studio
Sydney Northern Beaches, NSW
Email: hello@sugarmoose.com.au
Website: www.sugarmoose.com.au